Shipping Policy

Last updated: 29 June 2026

At RinseHero, we want your experience to be simple and worry-free — right through to delivery. By placing an order on rinsetools.com, you agree to the terms below.

1. Shipping Destinations

We currently ship to addresses within the United States only. Orders with a delivery address outside the United States cannot be processed at this time.

2. Shipping Cost

We offer free shipping on all orders within the United States. The price you see at checkout is the price you pay — no additional shipping charges, handling fees, or surprise costs.

3. Processing Time

Orders are processed within 1–3 business days after your order is placed and payment is confirmed. Orders are not processed or dispatched on weekends or public holidays.

4. Delivery Time

Total estimated delivery time is 4–7 business days from the date your order is placed, including processing and transit. Delivery times are estimates and may occasionally be affected by factors outside our control.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation email with tracking details. You can also track your order using the Track Your Order page on our Site.

6. Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect address provided by the customer. If a parcel is returned for this reason, we will contact you to arrange re-delivery.

7. Failed or Missed Deliveries

If a delivery cannot be completed and the parcel is returned, we will reach out to arrange a new delivery. Additional charges may apply if repeated attempts are required due to circumstances within the customer's control.

8. Lost or Damaged Parcels

If your order arrives damaged, or does not arrive within a reasonable time after the estimated window, please contact us as soon as possible so we can investigate and resolve the issue.

9. Returns

We offer a 90-day return window on eligible items. For full details, please see our Return & Refund Policy.

10. Secure Payments

All payments on our Site are processed securely through trusted payment providers. Your payment information is encrypted and handled with a high level of security.

11. Contact Us

RinseHero
190 S Prospect Ave, Elmhurst, IL 60126, United States
Email: support@stellathecollections.com